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  • Government unified communications: Efficiency and security challenges

    Unified communications in government agencies can boost productivity, but agencies must take special security precautions.

  • Who needs MPLS? A dark fibre network saves York Council

    The City of York Council set out to rethink its Internet and voice network services and ended up building a dark fibre network that will support city-wide free wireless.

  • Alcatel-Lucent enterprise sale: Who will buy?

    What will an Alcatel-Lucent enterprise sale mean to European markets and for competition in networking and collaboration market segments specifically?

  • Implementing unified communications: A social landlord gets nimble

    By implementing unified communications collaboration, non-profit social landlord Newport City Homes in South Wales maximises its call centre and finds efficiency.

  • Can implementing unified communications cause behaviour problems?

    Implementing unified communications (UC) isn’t as much a technical challenge as it is a cultural problem. Will IT teams find themselves teaching employees how not to be a distraction to each other?

  • When to consider virtualised session border controllers

    A virtualised session border controller (SBC) for the Avaya Aura platform reduces the costs of SIP trunking and eases management for small to midsized deployments, but large implementations will probably need to stick with dedicated hardware appliances.

  • All about about IP telephony and UC integration

    IP telephony integration with collaboration applications can boost user productivity and streamline workflow, but the challenges include complex UC and IP telephony protocols that are tough to piece together yet ultimately make it possible to link voice services with other unified communications applications.

  • Session border controllers ensure IP telephony safety

    Session border controllers (SBCs) deliver both external telephony services and remote platform connectivity to the enterprise IP telephony platform. The role of an SBC is one of translator and protector, providing a secure link to the outside world and ensuring the quality of the connections that are made.

  • SIP trunking primer

    Session Initiation Protocol (SIP) trunking is the use of VoIP to help connect a traditional PBS to the Internet. SIP trunking can reduce communication costs and combine voice, video and data in a single line, allowing for unified communications capabilities. Learn about using SIP trunking services in this primer.

  • IP telephony infrastructure basics

    Moving to an IP telephony infrastructure represents a significant shift from more traditional voice services. An understanding of the fundamental differences between circuit- and packet-based communication systems is key to successfully leveraging the new opportunities that unified communications provides.

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